Axis Group, one of the UK’s fastest growing security, cleaning, front-of-house and support services organisations, has won the UK Customer Satisfaction Awards 2020 for their ‘Employee Engagement Strategy’.
Axis Group wins that award in recognition of its People Strategy, which was launched in 2017 The People Strategy has nine distinct business components, all feeding into the central Employee Engagement and excellent customer service focus. It is now the cornerstone of its company ethos and integral to Axis’ ongoing goal to become ‘The Employer of Choice’ within its sector. The strategy is also credited for the positive impact on staff retention which has increased year on year.
Jonathan Levine, Axis Group CEO, says it is wonderful to see the effort and the time spent in ensuring the success of the People Strategy being recognised by this prestigious award:
“It brings me so much joy to see all our efforts being recognised and awarded by this exceptional panel of judges. We are extremely committed to ensure our employees feel motivated, committed and empowered to act correctly when facing problems, be empathetic, and always strive for excellent performance” he says.
“Having an attractive package of benefits that goes beyond the ‘standard’ offer is key to attracting the best talents in the market and maintaining a positive and healthy relationship with our existing employees.”
The UK Customer Satisfaction Awards acknowledge organisations and individuals that have implemented successful customer service strategies, and organisations from across the UK were judged by industry experts, business leaders and academics.
Jo Causon, CEO of the Institute of Customer Service, congratulated all those who entered the Customer Satisfaction Awards at the awards ceremony. “Every one of you in this room,” she said, “is making such a significant difference – to your organisation and to your customers. You are all at the forefront of pushing boundaries and providing customers with the best possible experience.”
The award win follows Axis Group’s ServiceMark Accreditation from The Institute of Customer Service, which acknowledges Axis Group’s achievement in customer service within the cleaning, security and reception sectors, and its commitment to maintain exceptional high standards.