Commercial property and investment company LCP has contracted Axis Group to supply an integrated cleaning and security service at six of its shopping centres.
Axis was invited to tender for additional sites while already delivering a dual service at the Wulfrun Shopping Centre in Wolverhampton.
The operator has renewed its contract at Wulfrun and has additionally been awarded The Aldridge Shopping Centre, Centre House Aldridge, and Park Place in the Walsall area as well as Dudley’s Churchill Shopping Centre.
It has now mobilised at these sites and works at two more – the Concourse Shopping Centre, Skelmersdale, and The Hardshaw Centre in St Helens – are due to start in December.
Jonathan Levine, Axis Group CEO, said: “The request for combined services is becoming more and more prevalent, especially from the leisure and hospitality sector, where customers want a dynamic and responsive service.
By combining the management of our security and cleaning services, we are able to simplify lines of communication for the shopping centre manager and provide even greater consistency to the employees working within the different teams to deliver crucial frontline services.”
For the new sites which have already been mobilised, full induction training was provided to ensure consistent levels of quality service, understanding of health and safety – and additional training needs are addressed on an ongoing basis. Timegate workforce management software is also being implemented at each site for service delivery tracking and real-time reporting of incidents such as faults, slips and trips.
Published in Facilitate Magazine.