Savills Leisure Contracts for Axis

Savills have chosen Axis Group companies, Axis Security and Axis Cleaning and Support Services, to deliver services at the Xscape Yorkshire and Cardigan Fields leisure centres which are both in Yorkshire.

Xscape Yorkshire is a large leisure complex that features an indoor snow and ski slope, a multiplex cinema, bars, restaurants, retail outlets and attracts a significant footfall especially on weekends. Axis Security is providing manned guarding services 576 hours per week, employing a team of 12 security officers all of whom were transferred to Axis employment via TUPE. Axis Cleaning and Support Services is providing nine cleaning staff on the same site.

Cardigan Fields is a leisure park located just over a mile from the centre of Leeds. It is fully equipped with a cinema, gym and numerous restaurants. Axis Security is providing manned guarding services 252 hours per week, employing a security team of six.

Jason Warren, General Manager at Savills, says providing exceptional customer service is the priority for all Axis Group staff across the two sites: “We selected Axis Group because they were able to demonstrate shared high expectations and that they would be a great fit for these sites. We are looking forward to further developing the partnership we have.

We will be working closely with the Axis teams on customer service training to ensure members of the public can enjoy a safe and comfortable experience every time they visit.”

David Mundell, Managing Director at Axis Group, says that Axis Security and Axis Cleaning and Support Services work together in close partnership: “Having a central point of contact for both organisations provides the customer significant operational conveniences. Our local operations team have been heavily involved, providing their support and expertise to ensure the smooth running of both sites.”

FM Industry website.

#savills #security #cleaning #leisure #customerservice

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